Terms and Conditions – Wedding Bookings:


The client will have their finished order shipped to them within 8 weeks following the wedding date unless you have chosen the express editing option within your package (processing time can vary depending on time of year). Any unforeseen delays in post-production will not generate any further charges to the customer.

Additional hours are available by request. It is best to secure one of our packages and then decide on additional hours at a later date when you are going over the final schedule. The charge for additional hours on top of your package is charged at $200 per hour, pre booked – or $275 per hour if requested on the day of wedding.

Our Company Director monitors every job from start to finish to ensure that high quality standards are met on every project.

It is understood that Turbo Productions PTY LTD is the exclusive official videographer retained to perform the services requested on this contract. In signing this contract, the client is acting as agents for all members of the party and guests of the wedding. Turbo Productions may use clips from your wedding day in future promotional material (Including but not limited to social media, broadcast and wedding expos).

It is the client’s responsibility to obtain permits for video and photo locations if required by local authorities or venues.

RAW footage is a collection of all the original video files as captured on the day of your wedding, directly from the cameras and audio recorders, unedited.  For an add-on of $275 (or FREE within the 10 and 12 Hour Package), we can include all these RAW files. This is a great option should you wish to keep a copy of all original files in a safe place – just in case anything happens to your edited videos over time. 

IMPORTANT NOTICE: RAW Footage will be removed from our server 30 days following delivery of your wedding video. We do not keep archive copies of your wedding video. If you wish to receive the RAW files from your wedding day – please ensure that you order this add-on prior to your wedding day.

The client is aware that restrictions imposed by others (e.g. church, celebrant / priest, airline delays, customs / immigration, reception hall, guest and other vendors), and the constraints of the physical environment, safety, weather, and acts of God can affect the quality and extent of video coverage possible.

Turbo Productions PTY LTD guarantees coverage of all events only within the bounds of any restrictions and constraints of the physical environment, safety, weather and acts of God. We cannot guarantee coverage of outside events during inclement weather. The client is responsible for obtaining all permissions & clearances, and adequate shelter from inclement weather and extreme temperatures.

By accepting this contract, you confirm that you will not defame or distribute defamatory, false, misleading, offensive, and discriminatory, out of context content or information relating to Turbo Productions services in any manner on Social Media including but not limited to Facebook, Twitter, Instagram, Pinterest, discussion forums, review websites, boards or blogs. 

CANCELLATION POLICY:   The booking retainer of 20% is non-refundable.

POSTPONEMENT: In the case you need to re-schedule your wedding day – we will attempt to reschedule to the new date at no additional charge, provided that no other exclusive contracts have been entered into for the revised date.

Turbo Productions PTY LTD will take the utmost care with respect to the production, postproduction and delivery of the video(s). However, in the event Turbo Productions fails to comply with the terms of this contract, due to any event at or beyond the control of Turbo Productions, including but not limited to illness, accidents, disputes, acts of God, catastrophes, or uncontrollable and unforeseeable equipment failure, Turbo Productions liability is limited only to refund of all monies received (including deposit).

Turbo Productions PTY LTD is granted full production and editorial control by the customer regarding all aspects of the production and post-production services for this event. In the case a particular segment of the event is either not recorded, partially recorded, or not part of the edited video or RAW footage.

The film created by Turbo Productions PTY LTD will mainly feature the marrying couple. Incidental shots of guests will be included but Turbo Productions PTY LTD cannot be held accountable for the exclusion of specific persons from the film, unless it has been prior requested that those specific persons are filmed. It is at the sole discretion of Turbo Productions as the exclusive producer of the event video recording.

By purchasing a photo or video service through Turbo360.com.au, you understand and agree to all of the above terms and conditions listed above.