Frequently asked questions
Whilst we carry a drone with us to every job – it’s important to note that weather, safety and flight conditions must be taken into consideration.We will conduct all safety checks as per the Civil Aviation Safety Authority requirements and will only take to the skies if it is safe to do so.
Turbo 360 have moved to online digital deliveries of all client videos.Using the MediaZilla streaming service,
you can stream your wedding video to any device – including use of the MediaZilla Apple TV app (Netflix style streaming).
You can also download your videos directly from the MediaZilla service which will allow you to keep a copy safe on your own systems and make copies for your family and friends.
Our video production turnaround time is between 6-8 weeks.Occasionally, we can deliver your video faster than this – but does depend on peak and off-peak times of year.
The retainer required upon booking is 20% of your chosen package. As an exclusive provider for wedding video services, we only book one wedding on each given day. Once your retainer payment has been received – we lock our calendar for any further bookings on that date.
The booking retainer of 20% is non-refundable.
In the case you need to re-schedule your wedding day – we will attempt to reschedule to the new date at no additional charge, provided that no other exclusive contracts have been entered into for the revised date.
CINEMATIC HIGHLIGHTS VIDEO
Due to Australian Copyright regulations – you will be unable to share your highlights video online if it contains commercial music. For that reason, Turbo 360 will choose the music background track for your cinematic highlights video which will best match your vision and vibe of the day.
THE WORKS PACKAGE:
If you choose our ‘THE WORKS’ package – we are fully licensed with APRA / AMCOS for you to choose your own music in many of these segments provided (excluding highlights video) that it is not shared online and for personal use only (no social media and no broadcast).
Our packages INCLUDE travel to all locations within Victoria.
We offer competitive pricing for weddings interstate and international – contact us for a set quote.
We provide informative and simple to navigate package options to work with all budgets. Don’t get lost with hundreds of options and hidden add-ons. All our packages are all-inclusive with no hidden extras and include all travel within the entire state of Victoria.
NON OBTRUSIVE COVERAGE
We blend into your wedding day and capture moments without being centre of attention. As a highly trained and experienced video producer – James will capture your wedding proceedings with multiple camera angles throughout the day, whilst remaining non-obtrusive to capture those candid moments.
In partnership with MediaZilla, we will present your wedding videos with online interactive menus.You can stream to any device (including the MediaZilla Apple TV app), share with family and friends at the click of a button – and you can also easily export projects to DVD, Blu-ray and USB offline formats.
TURBO 360 COMPANY HISTORY
The company was born in 1999 as the CE Network, a hobby for Managing Director James Anderson. CE Network was responsible for the development and delivery of lakeeildon.com, the number one tourism network for Lake Eildon and the surrounding areas. Soon after commencement, CE Network began providing website design and hosting services for a slew of local businesses.
James Anderson then broke into the commercial radio industry, working for Sun FM at Mt. Buller for two seasons before moving to capital city radio as an announcer for Triple M Melbourne and Sydney, as well the host of the nationally syndicated radio show Planet Rock. While at Triple M, James earned the stage name “Turbo”, and hosted such events as the Coca-Cola Live and Local Tour (Sydney Superdome) and the M-One Music Concert (Melbourne’s Etihad Stadium).
After reaching the number one ranking in the ratings in 2006, James opted to leave radio and explore his other love of video production. He took a job in the United States as the Video Production Manager at the International Olympic Gymnastics Training Centre.
Upon returning to Melbourne in 2008, James changed the name of CE Network to Turbo 360, and added video production to the list of services that were provided, revitalising the business and taking the Melbourne video production market by storm.
Turbo 360 is now the number one provider for wedding videos in Melbourne and the South Pacific region, and also provides a wide range of production services for private, corporate and entertainment purposes.